Refund & Returns Policy
At Mari Hair Products, we are committed to providing you with quality products and excellent service.
If for any reason you are not satisfied with your purchase, please review our Refund & Returns Policy below.
Returns
- Products must be unused, unopened, and in their original packaging to be eligible for a return.
- Return requests must be made within 7 days of receiving your order.
- To initiate a return, please email info@marihair.co.za with your order number, reason for return, and clear pictures if necessary.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 3 to 7 working days.
- Refunds will be made using the original method of payment.
- Please note: Shipping fees are non-refundable.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us at info@marihair.co.za within 48 hours of receiving your order.
- Kindly include your order number and photos of the item for faster assistance.
Important Notes
- We do not accept returns or offer refunds on products that have been used, opened, or tampered with for hygiene reasons.
- Sale items and promotional bundles are final sale and are not eligible for returns or refunds unless damaged or incorrect.
- Customers are responsible for return shipping costs unless the error was on our side.
For any questions or assistance, please email us at info@marihair.co.za — we are here to help!
